Acceptance and refunds on Wildberries are the source of the most expensive losses for sellers. Fines, shortages, suspended shipments, disputes over acts — all this quietly eats up the margin. Now the site has fixed the rules in the updated offer, and ignorance of these deadlines will be expensive.
Key figures from the update: acceptance of the number of units and assortment is carried out within 10 working days from the date of acceptance for cargo items. Objections to the acceptance certificate must be submitted strictly within 7 days after the publication of the act. These are not recommended deadlines, they are the terms of the contract. I've missed seven days, and there's no point in objecting.
For the team, this means one thing: we need a responsible person who checks once a week whether the acts have been published, whether there are any discrepancies and whether the deadline for objections is on. It's much cheaper than dealing with the consequences in a month.
The second important block is a pass to the warehouse. Wildberries has updated the instructions and added information about a new type of QR code. For a number of warehouses, you can now specify the exact delivery time, which helps the warehouse prepare and speeds up acceptance. An error in the pass data or an incorrect QR code turns into a simple one: the car has arrived, unloading is not underway, and the delivery window has been missed.
The third block is the dimensions of the goods. Wildberries updated the relevant section and reminded that the cost of storage and logistics directly depends on the actual dimensions. If the stated and actual data differ, an increasing coefficient is applied, which is recalculated regularly. Incorrect size is a hidden commission every day, which is rarely noticed immediately.
An update on the tariff constructor and the "Loyalty Discount" option has been released separately. An important caveat: the option works for at least 90 days, you can't disable it earlier. The discount is combined with other promotions and is calculated from the discount price of the seller. It is a risk to include the entire product range without first calculating the margin.
