Home
Search

Search

News

Complaints about marketplaces through Public services: test by June 30 — have time to submit

The service for filing complaints against Wildberries and Ozon through Public Services is operating in a test mode until June 30, 2026. Claims are accepted in three categories: refusal to return the product within seven days, refusal to refund the money, delayed payment for a cancelled order. After June 30, officials will decide whether to launch the service on an ongoing basis for all sites or not. The decision depends on the statistics collected.

Customs and International Trade

The EEC lowers the duty-free threshold to €200 from July 1: gray schemes under attack

1,203 15.06

Starting from July 1, 2026, a new procedure for regulating electronic commerce begins to operate in the EAEU. The duty-free threshold for purchases on foreign marketplaces is set at 200 euros. Anything over this amount is subject to a duty of 5% above the national VAT rates, but not less than €1 per kg. For companies that have used importation through individuals as a channel for the supply of goods, the window is narrowing even more.

Customs and International Trade

Marketplace Law from October: uniform rules for all sellers

1,116 15.06

Starting in October 2026, a federal law comes into force that establishes uniform rules for the operation of marketplaces for all sites. The following are fixed: prohibition of forced participation in promotions, protection against unjustified blocking, standards for payment deadlines to sellers, responsibility of platforms for the quality of goods in the catalog. Until now, many of these rules existed as voluntary promises of platforms — now it is the law.

Marketplaces

Perfumes and cosmetics under the "Fair sign" from September 1, 2026

1,078 11.06

Starting from September 1, 2026, certain types of perfumes and cosmetics are subject to mandatory labeling through the Honest Sign system: perfumes, toilet water, deodorants, skin care products of a number of categories. The regulatory act has been signed. The deadline is three months away. Unmarked leftovers cannot be sold after September 1, either at retail or on marketplaces.

Marketplaces

WB, Ozon and Avito gave sellers the right to refuse shares

562 11.06

Wildberries & Russ, Ozon and Avito have officially secured the right of sellers to refuse marketing promotions without the risk of receiving sanctions from the platform. The change was made amid massive complaints to the Federal Antimonopoly Service. Prior to this, the rejection of "automatic promotions" actually deprived the card of positions in the search. Now you can't. But at the same time, marketplaces have switched to a new strategy: they lower prices at their own expense, killing sell

Marketplaces

Since June 1, large businesses have been importing without an advance payment

1,139 03.06

Since June 1, 2026, the largest taxpayers, tax monitoring companies, marketplaces and authorized economic operators have been granted the right to import goods without making an advance customs payment. Payment is made upon the issue of the customs declaration, not before it. At the same time, AEO received new operational rights: to split up shipments, sort and label goods in warehouses without approval from customs.

Customs and International Trade

VTB joins Wildberries, Sberbank joins Ozon: banks enter the market

337 03.06

The largest Russian banks are part of the capital of marketplaces. VTB has announced the purchase of 5% in the digital financial assets of Wildberries & Russ. The structures of the Savings Bank are negotiating the acquisition of about 30% in Ozon through the share of AFK Sistema. Both deals were announced on the eve of SPIEF 2026. For the market, this is not just a financial investment — it is a strategic merger of banking and trading infrastructures.

Marketplaces

Wildberries has opened exports to China: how to get into the first wave

852 02.06

After the announcement at Ecomday in Hangzhou on May 19, Wildberries published the first conditions for Russian sellers planning to enter the Chinese market through a B2B platform. Priority categories at the start: natural cosmetics, children's toys, confectionery. The platform takes care of logistics and customs clearance. Applications are accepted through your personal account — right now, while competition for pilot seats is minimal.

Marketplaces

The FCS wants to see the HS and declaration in every marketplace card

2,064 02.06

The Federal Customs Service proposed to legally oblige marketplaces to indicate the country of origin, HS code and customs declaration number in the cards of goods from outside the EAEU. The initiative has been sent to the Ministry of Industry and Trade. At the same time, the joint responsibility of trading platforms for counterfeit goods is being discussed. For importers, the product card becomes a public part of the customs dossier.

Customs and International Trade

Disputes with WB and Ozon will be transferred to Public Services: service by June 30

463 02.06

The Ministry of Finance, together with Rospotrebnadzor, is launching a digital pre—trial dispute resolution service with marketplaces - directly on Public Services. Deadline: no later than June 30, 2026. Sellers and buyers will be able to officially file claims against Wildberries and Ozon through a single government channel with a fixed response time from the platform. The first mechanism of state control over marketplaces in real time.

Marketplaces

Ozon has forever divided the reviews by options: What sellers are losing

1,970 01.06

Ozon completed the experiment of dividing reviews by product options and introduced the change on an ongoing basis. Since the end of May, each version of the card — a separate color, size, and package — has its own rating. The accumulated overall rating is not inherited when dividing new options. For sellers with multi-option cards, this changes their launch and promotion strategy.

Marketplaces

Starting from June 1, Ozon fixes FBO tariffs for 60 days

724 27.05

Starting from June 1, Ozon introduces the fixing of FBO logistics tariffs for 60 days from the date of creation of the supply request. Three items are fixed: the cost of delivery, reverse logistics, and processing of non-standard goods. I created an application on June 1. Tariffs are frozen until July 30. The change gives sellers something that has been missing over the past year: cost predictability with long-term planning.

Marketplaces

WB postponed the equalization of commissions with the Chinese: there are no deadlines

1,780 26.05

Wildberries did not introduce uniform fees for Russian and Chinese sellers on May 25, as planned. The marketplace has sent letters to foreign sellers: the terms remain the same, no new dates have been announced. The Company continues discussions with the authorities. Russian sellers still pay 25-40%, while Chinese sellers pay about 5%.

Marketplaces

22% VAT and 18.03% rate: what has changed for importers in 2026

986 26.05

Starting in 2026, the base VAT rate in Russia has increased to 22%. For marketplaces and importers selling to individuals through online platforms, a new settlement rate has been introduced - 18.03% instead of the previous 16.67%. At the same time, the maximum customs duty increased from 30 to 74 thousand rubles. The total cost of imported goods increased by 5-10% at the beginning of the year, and some market participants are still unaware of this.

Customs and International Trade

Wildberries and Ozon slow down: 77% of the market, growth is twice as slow

1,336 26.05

The combined share of Wildberries and Ozon in the Russian online trading market will amount to 77% by the end of 2026, according to Euler analysts. At the same time, the growth rate has slowed by half compared to previous years. The period of rapid expansion is ending: the market is saturated, and the low base effect is disappearing. Marketplaces are looking for new revenue sources outside of Russia.

Marketplaces

The EAEU lowers the duty-free threshold to €100: marketplaces have leveled conditions

673 26.05

The EAEU is moving towards lowering the duty-free threshold for foreign online orders from €200 to €100 — and probably to €50. This is one of the main changes in e-commerce in recent years: foreign trading platforms have been operating for years with a tax benefit that Russian marketplaces did not have. Wildberries and Ozon paid VAT and duties on each sale, while foreign competitors transported goods without customs duties. The threshold equalizes the conditions.

Customs and International Trade

SPOT from June 1: shipment of 3 million — 660 thousand frozen

1,352 25.05

Starting from June 1, SPOT becomes mandatory for all those who import goods from the EAEU countries by road. The main change for marketplace sellers: VAT and excise taxes are now paid not after the sale, but before the goods are imported. A shipment of 3 million rubles is 660 thousand frozen funds until the goods are sold. For those who worked "by sight", this is the first real cash gap.

Marketplaces

Wildberries and Ozon have been tightening refund rules since June 1.

1,723 22.05

Starting June 1, Wildberries and Ozon will introduce new restrictions on refunds, pickup, and suspicious orders. Formally, it is the fight against fraud and optimization of logistics. For buyers, this means the end of the era of "order five, return four." For sellers of imported goods, this means reduced logistical losses, but also new requirements for the quality of cards.

Marketplaces

Wildberries opens export of Russian goods to China

1,858 22.05

Wildberries (RWB Group) has launched testing of a new direction — the export of Russian-made goods to China. The pilot was announced at the Ecomday 2026 international conference in Hangzhou. The new mechanism will allow Chinese companies to purchase Russian goods in bulk through a B2B platform with logistics and customs support from Wildberries.

Marketplaces

Traffic from AI has increased 4-fold at Ozon in a year

1,698 19.05

Traffic from chatbots and neural networks to the websites of Russian online stores increased 1.7 times over the year. For Ozon— it is four times. The servers are not coping. A side effect for the market: small brands have a real chance to bypass large marketplaces in issuing neural networks without advertising budgets.

EDI and IT in Logistics

Articles

Why does a financial services business lose money, customers, and control without IT solutions?

2,517 30.01

The financial sector is currently undergoing one of the largest transformations in recent decades. Customers expect instant transactions, transparent terms and seamless digital service. Regulators strengthen control. Competition is growing not only between banks, but also from fintech companies, marketplaces, and ecosystems.

EDI and IT in Logistics

Factoring: how can a business receive money for an item that has not yet been paid for

1,521 04.10

What to do when all the money is "frozen" in accounts receivable? We are analyzing a factoring tool that allows you to receive payment immediately after shipment. We tell you how it helps manufacturers, carriers and suppliers of marketplaces not to fall into the cash gap and have working capital here and now.

Customs and International Trade

Logistics for marketplaces in the BRICS countries: features of B2C deliveries

3,671 04.08

How does delivery really work for Ozon, Mercado Livre and other marketplaces in BRICS? Analysis of B2C logistics, problems and unique solutions in each country.

Delivery to marketplaces