So far, the seller's dispute with the marketplace has looked like this: contacting support — waiting — a template response — contacting the court again. At every stage, the marketplace is in a position of strength: it knows the rules better, responds when it wants, and the trial is long and expensive.
Starting from June 30, a new link appears in this scheme — the state.
How the service works
Through Public Services, the seller or buyer submits an official complaint against Wildberries or Ozon. The complaint is recorded in the system with the date and time. The marketplace receives a notification and is obliged to respond within the prescribed time limit. No specific response dates have been published yet, but the key word here is "obliged": this is not a recommendation, but a regulatory requirement.
If the platform has violated the deadline or refused to review, a violation is recorded with consequences for the company.
Why is this important right now?
April–May 2026 is the peak of complaints about marketplaces. The FAS has issued warnings to WB and Ozon on discriminatory fees and unreasonable deductions. The commissions increased to 50-55%. Marketplaces refuted some rumors and introduced other rules. The state has been looking for a regulatory format for a long time — Public Services have become this format.
Who benefits from the service
Sellers with documented claims — fines without grounds, delayed payments, blocking cards without explanation. Through Public Services, all this gets an official status with a timestamp and the responsibility of the platform.
Buyers with violated rights during return or delivery have a similar story.
Marketplaces theoretically benefit too: a single channel reduces the chaotic flow of support requests. But the real responsibility for violations has now been documented.
What sellers should do before June 30th
Record all current disputes with dates and screenshots. With the launch of the service, submit through the official channel — this creates a legally significant footprint. According to the accumulated violations that already exist: Public services will not be reversed, but they will become an argument for further claims.
