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Ozon sellers demand to change the refund rules without their consent

Ozon sellers demand to change the refund rules without their consent

Ozon sellers have complained to regulators about the practice of approving refunds without their consent. Sellers believe that the current model increases costs and reinforces the problem of consumer extremism. Ozon insists that fast returns increase customer confidence and sales turnover.

Marketplaces

RVB enters the African market through a partnership with the Ethiopian investment holding

RVB enters the African market through a partnership with the Ethiopian investment holding

RVB, a combined company of Wildberries & Russ, has announced a partnership with Ethiopian Investment Holdings. The agreement is aimed at localizing the company's products in Ethiopia and developing e-commerce, logistics and digital infrastructure in the African market.

Marketplaces

Marketplaces in 2025: the Law, Conflict with Banks, and Sellers' Boiling point

Marketplaces in 2025: the Law, Conflict with Banks, and Sellers' Boiling point

The year 2025 has become a year of conflict for marketplaces at all levels: the government is preparing rules for the platform economy, banks are demanding to limit discounts "by payment method", and sellers are recording an increase in commissions and costs to levels at which the business operates at zero. Against the background of the rapid growth of online trading, the market has entered a phase of redistribution of forces, where large players and ecosystems are winning, and small sellers are

Marketplaces

Wildberries launches catering service together with partners

Wildberries launches catering service together with partners

Wildberries has started to develop its partner catering business. Marketplace users can order ready-made event kits directly through the platform's showcase. The first partner of the project was the Karavaev Brothers Culinary Store chain.

Marketplaces

New Year's boom on marketplaces: how are retailers and customers coping with the workload

New Year's boom on marketplaces: how are retailers and customers coping with the workload

The end of the year is becoming a serious challenge for retail and logistics. New Year's rush increases the load on warehouses, fulfillment and delivery, and it is increasingly difficult for customers to navigate promotions and delivery dates. Experts explain how businesses and customers adapt to the peak season.

Marketplaces

Russians increased the number of purchases on marketplaces by 43% in the fall

Russians increased the number of purchases on marketplaces by 43% in the fall

The number of purchases on marketplaces in Russia increased by 43% in autumn compared to summer. At the same time, the average check decreased, and the share of payments through the SBP increased significantly, according to data from Russian Standard Bank.

Marketplaces

Wildberries became the owner of the Rive Gauche chain

Wildberries became the owner of the Rive Gauche chain

Wildberries is strengthening its position in the cosmetics and perfumery segment: the marketplace has become the owner of a 100% stake in the Rive Gauche chain. The deal was a logical continuation of the strategic partnership and reflects the course towards the development of an omnichannel model combining an online platform and offline retail.

Marketplaces

Large sellers are removing artificial Christmas trees from marketplaces due to refunds

Large sellers are removing artificial Christmas trees from marketplaces due to refunds

Large sellers of artificial Christmas trees and New Year's decorations began to remove goods from marketplaces en masse in mid-December. The reason is high losses due to refunds after the New Year, which make sales during the peak season economically unprofitable. Market experts are talking about a systemic problem affecting the entire seasonal trade.

Marketplaces

The Ministry of Industry and Trade will prohibit marketplaces from putting pressure on PVZ owners

The Ministry of Industry and Trade will prohibit marketplaces from putting pressure on PVZ owners

The Ministry of Industry and Trade is preparing amendments that may change the rules of operation of order pick-up points in Russia. The agency proposes to ban marketplaces from discriminating against multi-brand PVZS and actually force entrepreneurs to work with only one platform. The initiative is aimed at protecting small businesses and increasing competition in the e-commerce market.

Marketplaces

Government launches product authentication on marketplaces

Government launches product authentication on marketplaces

The Russian government is preparing systemic changes in the regulation of online commerce. The Cabinet of Ministers instructed to develop a mechanism that will allow verifying the authenticity and legality of goods on marketplaces through customs clearance data. The new initiative is aimed at combating counterfeiting and "gray" imports, the share of which in e-commerce continues to grow.

Marketplaces

After disabling ad optimization on Wildberries, conversions drop massively.

After disabling ad optimization on Wildberries, conversions drop massively.

After disabling the optimization of advertising campaigns on Wildberries, sellers faced a massive drop in conversions and CTR. Experts have noticed an increase in irrelevant traffic and advise moving from deleting keys to strict manual control of bids and show schedules.

Marketplaces

How Russia and India can reach a trade turnover of $100 billion: experts named key growth drivers

How Russia and India can reach a trade turnover of $100 billion: experts named key growth drivers

Russia and India are striving to bring mutual trade turnover to the level of $ 100 billion by 2030. Experts consider the goal achievable if it is possible to expand the range of Indian supplies, strengthen logistics ties and actively use marketplaces as a sales channel. New data from analysts, large companies and government agencies show that demand for Indian goods in Russia is growing, and cooperation between the two countries is entering an accelerating phase.

Customs and International Trade

Importers will have stricter rules for selling on marketplaces: The Ministry of Finance is preparing new requirements by 2026

Importers will have stricter rules for selling on marketplaces: The Ministry of Finance is preparing new requirements by 2026

The Ministry of Finance announced plans to change the rules for the sale of imported goods on marketplaces. The reason was the identified cases of importation of products without payment of indirect taxes. In 2026, new control measures will be implemented, including a delivery confirmation system and a review of the thresholds for the use of STS.

Marketplaces

Wildberries CEO accuses banks of "cynical attempt to destroy competitors"

Wildberries CEO accuses banks of "cynical attempt to destroy competitors"

Wildberries founder Tatiana Kim sharply criticized the proposals of banks to limit discounts on marketplaces. We are looking into why the conflict has escalated and what consequences it may have.

Marketplaces

Banks vs. Marketplaces: Why a Discount Dispute can change the market

Banks vs. Marketplaces: Why a Discount Dispute can change the market

Banks and marketplaces found themselves on opposite sides of a major dispute over discounts and fair competition. We are looking into what caused the conflict and what it can lead to.

Marketplaces

Large-scale reforms await Russian marketplaces: refunds, commissions, and integration with government registers

Large-scale reforms await Russian marketplaces: refunds, commissions, and integration with government registers

Russian marketplaces are preparing for a new stage of regulation — the government plans to tighten the rules for refunds, review commissions and strengthen the digital integration of platforms with government registers. The reform can change both the economics of sellers and the user experience of buyers.

Marketplaces

Ozon and Wildberries got into a dispute over the rules for providing discounts on marketplaces

Ozon and Wildberries got into a dispute over the rules for providing discounts on marketplaces

Marketplaces are discussing discount rules: will customers be able to receive equal bonuses from any bank's cards, or will promotions remain a tool for private conditions?

Marketplaces

New refund rules on marketplaces: what every customer should know now

New refund rules on marketplaces: what every customer should know now

Marketplaces have changed the order in which goods are returned. Now buyers and sellers interact directly, and refunds can be automatically approved.

Marketplaces

How Avtorus doubled sales and reduced cancellations with automation from InfoSoft

How Avtorus doubled sales and reduced cancellations with automation from InfoSoft

Strong competition on marketplaces requires companies not only to provide high-quality products, but also to fully digitalize their processes. How one of the leaders of the spare parts market coped with this challenge — in a new case.

EDI and IT in Logistics

How InfoSoft helped a seller enter the top marketplaces through automation

How InfoSoft helped a seller enter the top marketplaces through automation

With small resources, the company successfully coped with the growth of orders on marketplaces due to the full automation of business processes using 1C and InfoSoft.

EDI and IT in Logistics

Articles

Factoring: how can a business receive money for an item that has not yet been paid for

Factoring: how can a business receive money for an item that has not yet been paid for

What to do when all the money is "frozen" in accounts receivable? We are analyzing a factoring tool that allows you to receive payment immediately after shipment. We tell you how it helps manufacturers, carriers and suppliers of marketplaces not to fall into the cash gap and have working capital here and now.

Customs and International Trade

Logistics for marketplaces in the BRICS countries: features of B2C deliveries

Logistics for marketplaces in the BRICS countries: features of B2C deliveries

How does delivery really work for Ozon, Mercado Livre and other marketplaces in BRICS? Analysis of B2C logistics, problems and unique solutions in each country.

Delivery to marketplaces