The company reported that due to the implementation of solutions for automatic interaction with customer information systems, the time for placing orders was reduced to 80%. This is made possible by synchronizing databases between the customer and the carrier: most of the information is now transmitted automatically, and the actions themselves are performed in an IT environment familiar to the customer.
The "Extension for 1C" module turned out to be especially popular, which is actively used in large companies throughout Russia. Over the year, he received a number of updates: an address book appeared, the possibility of re-ordering, as well as address hints when filling out the form. Users note not only the time savings, but also a significant reduction in the number of errors when forming applications.
The growing interest in such technologies is also confirmed by statistics: in six months, the number of companies that have joined integration services has almost doubled. The geographical coverage ranges from Moscow and St. Petersburg to the regions of the Volga region, Siberia and the Urals.
Custom integration is available for businesses with non-standard requirements. Such clients can adapt their interaction with the logistics operator to their tasks by connecting only the necessary modules and functions. To simplify this process, interactive flowcharts have been developed - ready—made scripts that help programmers quickly implement the necessary functions. If necessary, the company's consultants help you choose the best solution.
A new addition is a free module for Bitrix24—based online stores. It automatically transfers data about orders, senders and recipients, allows you to select terminals, calculates the cost and delivery time, tracks the location of the cargo and even records the tracking number in the order card. This is especially convenient for online businesses, where speed and accuracy of order execution are important.
Thus, digital solutions from Business Lines are becoming an important part of the logistics infrastructure of Russian companies, helping to optimize processes, reduce costs and enhance customer service. Integration is becoming not just an option, but a necessity for those who strive for high operational efficiency.
