Since the beginning of October 2025, significant changes have taken place on the Ozon platform in the rules for returning goods under the FBS scheme, which caused widespread dissatisfaction on the part of sellers. Now, all returns made by customers with no signs of defects are automatically sent to the marketplace's warehouses for re-sale, which makes it impossible for sellers to pick up their products on their own.
Sellers consider the new terms to be a violation of their rights, since they remain the owners of the goods, but are deprived of the opportunity to dispose of them at their own discretion. A wave of criticism has begun in the official channels of the platform, including Telegram. Participants express concern that their property is being managed by the site without formal ownership rights. There are also cases of additional services being imposed, such as removal or disposal, at the expense of the sellers themselves.
Although it was initially stated that sellers would be given 30 days to make a decision on export, this point was later deleted, and the new scheme became operational on October 1. Despite promises to delay the introduction of new rules until the middle of the month, the changes were implemented ahead of schedule.
Ozon explains that for returnable goods, free storage in warehouses is provided for a period of 4 to 12 months, depending on the product category. Exceptions apply to certain types of products: individual orders, jewelry, medicines, cosmetics, and defective goods.
Sellers fear that the new rules will affect their logistics and their ability to use alternative sales channels. In addition, it is difficult to organize an independent return of the goods, since it is extremely difficult to book an export slot.
Meanwhile, the Federal Antimonopoly Service continues to check the platform's actions for possible abuse of its dominant position. The outcome of this trial may have an impact not only on the work of Ozon, but also on the regulation of the entire e-commerce sector in Russia.
