The offer provides for a single payment with no right to further claims. By signing the addendum, the seller receives an amount calculated by the marketplace on its own and permanently closes the question of compensation for goods destroyed in the warehouses.
Wildberries does not publish the criteria for calculating the compensation. According to Belarusian sellers in industry chats, the amounts vary widely: some report payments close to the cost price of the lost goods, others received about half of that or less. The sample is scattered and reflects mostly the experience of small sellers, so it is too early to draw conclusions about a systemic practice.
Each Belarusian seller effectively has two options. The first is to accept the offer and receive the money before December 1, fixing whatever amount is offered as final. The second is to refuse and try to obtain full compensation through a claim or in court, with no guarantees on timing or outcome.
Russian sellers whose goods were damaged in the same attacks have not yet received a comparable offer from the marketplace. Many of them still have no damage assessment reports, no certainty about payment dates and no official position from the state.
For sellers from Belarus working with Russian Wildberries warehouses, the situation is aggravated by the cross-border nature of the relationship: the goods were stored in another jurisdiction, the contract is governed by Russian law, and pursuing claims across the border is more difficult and expensive. Accepting the offer removes legal uncertainty but locks in losses that may significantly exceed the compensation offered.
The time to decide is limited: payments must arrive before December 1, which indirectly points to a short window for signing the agreement. Sellers considering rejecting the offer should collect documentary proof of the value of their goods in advance — waybills, invoices, stock data at the time of the incident — since this evidence will form the basis of any future claims.
Related news:
- Wildberries to pay compensation to 200,000 sellers for burned goods — mass payments by Wildberries to SME sellers
- Second tranche of WB payments: 97,000 sellers received money — how the second tranche of Wildberries compensation went
- WB and Ozon removed liability for goods lost in drone attacks — how marketplaces changed their contracts after the warehouse attacks
- Warehouse fires reduced seller participation in November sales — how warehouse losses affected the November sales
- Warehouses are burning, algorithms keep working. What importers and sellers should do — humanly and legally — what a seller should do after a warehouse fire: practical steps
