On October 2, a message appeared in the sellers' professional chat: "We've had a lot of FBS cancellations. And these orders are not in the feed and FF has not seen them. That is, as if the order already appears in the Canceled status and with a fine." A few minutes later, the same seller clarified that some of the orders were actually redeemed by customers, but in the orders section they are listed as "Canceled". Up to this point, no one has been able to cancel such a fine.
The basis for the calculation is paragraph 14 of the List of Fines, which entered into force on October 1, 2026. Formally, this is a sanction for exceeding the deadline for the transfer of goods to the site in accordance with clause 4.3.1 of the offer: the standard period is 24 hours, the limit is 120 hours, both are counted from the moment the order appears in the "Assembly tasks" section. If the task was not displayed in the cabinet, the countdown did not start and it was impossible to break the deadline. If the product has been transferred and redeemed, there is no "without actual transfer" sign.
The Civil Code supports this logic: according to Clause 2 of Article 330 of the Civil Code of the Russian Federation, a penalty cannot be claimed if the debtor is not responsible for the violation; according to clause 1 of Article 406 of the Civil Code of the Russian Federation, a party who has not committed actions without which the other could not fulfill the obligation is recognized as an overdue creditor.
According to clauses 9.1.3 and 9.1.4 of the offer, the actions of any user of the cabinet and any program connected via the API are considered actions of the seller. Therefore, before submitting a claim, it is necessary to request in writing from the fulfillment operator confirmation of whether he received the order and canceled it, check the log of the accounting system or integration, as well as the list of cabinet users with rights as of the cancellation date. If the cancellation was initiated by fulfillment, the requirements for the site weaken, and the issue moves to the plane of the contract with the contractor.
To challenge the fine, you need to collect: the full text of the notification with the date, order number and links to the points of the offer and the List; a snapshot of the "Assembly tasks" section for the days around the disputed order; an order card with the status "Canceled"; details of the weekly sales report by Srid identifier — especially the lines of sale and fine; delivery statuses and builds with scan time; correspondence with support with request numbers.
It is important for the accountant to detail the report: the fine is received in a separate line and reduces the payment. If there is a sales line in the report for the same Srid, this is a direct proof of the transfer of the product. It is convenient to keep a monthly fine register broken down into columns: Srid, date, amount, report number, availability of sales on order.
Deadlines that cannot be missed. The site must send a notice of the fine no later than 3 days before the cancellation, indicating the violated clauses of the agreement (Part 3 of Article 13 of Law No. 289-FZ, clause 9.2.4 of the offer) — this is the time for a written objection through support. Comments to the implementation report — 14 calendar days from the day following the end of the reporting period (clause 5.6 of the offer); skipping this deadline actually means agreeing to the report. The claim is submitted only through the portal, the "Support" section, the "Pre—trial claims" category; the response is within 15 calendar days (clause 8.9 of the offer, part 1 of Article 14 of Law No. 289-FZ). The claim for the return of the withheld is sent to the Arbitration Court of the Moscow region, more reliably — after 30 days from the date of the claim (Part 5 of art. 4 of the APC RF).
The amount of the fine is a double commission for non—transferred goods multiplied by a factor: 0.8 for cancellation by the seller before 18 hours, 1.0 from 18 to 72 hours, 1.4 from 72 to 120 hours, 1.6 for auto-cancellation. The minimum is 10 rubles per unit, the maximum is 10,000 rubles; with a delivery rating of 95%, the ceiling is reduced to 3,000 rubles. The total amount of fines for one type of violation for 31 days is limited by the share of turnover in accordance with clause 9.10.6 of the offer. In case of mass cancellations, this ceiling should be checked separately.
There is no judicial practice on fines in the new edition yet. The outcome of the dispute will be determined by the documents collected before the write-off.
