According to clause 5.6 of the Wildberries offer, the seller has the right to send reasoned comments within 14 calendar days from the day following the end of the reporting period. After that, the report is automatically considered approved by both parties. Waiting for a response from support with a transcript and only then objecting means missing the deadline.
The site works as a commission agent: according to Article 999 of the Civil Code of the Russian Federation, she is obliged to submit a report to the seller and transfer everything received. Deductions are reflected in this report, and according to clause 6.9 of the offer, the claims of the parties are balanced automatically at the time the amounts are indicated. If there is no specific document behind the fine line, there is nothing to confirm it either in the internal accounting or in the dispute.
If you receive an unjustified deduction, you need to check: the total amount in the weekly sales report, the type of violations in the analytics section, the linking of the fine to the order or delivery number, article number and date, as well as the position of the list of fines for which the amount was calculated. You should also make sure that the line is not an adjustment from the previous period and that the fee for the service that the seller did not connect has not been charged.
At the end of March 2026, sellers massively reported a 4.3% deduction for accelerated withdrawals that they had not activated. The service cannot be paid for without an order, and withholding may qualify as unjustified enrichment under Article 1102 of the Civil Code of the Russian Federation.
A separate situation is the penalty for delay when goods are delayed during the sorting of the site itself. According to clause 12.7.2 of the offer, the moment of delivery of the goods by the seller is recorded by scanning the delivery barcode upon arrival at the warehouse or reception point. The sorting period after that is no more than 6 hours, the status and sorting time of each unit are reflected in the personal account (clause 12.7.3). If the site violated the sorting deadline and the order was canceled because of this, according to clause 12.7.4, it is obliged to cancel the fine and pay the seller 50% of the retail price of the product, but not less than 100 rubles. This does not happen automatically — the requirement must be stated separately.
Such a dispute will require: the time of scanning the barcode of the delivery and its number, the time of the order, the status and sorting time of the unit in the cabinet, screenshots of the order status with the date. Without the pair "order time and delivery scan time", it will not be possible to cancel the fine or demand a counter payment.
Even a legal fine should be checked for size. According to clause 9.10.6 of the offer, some types of violations have a monthly turnover ceiling: each subsequent fine of the same type over the limit is 1 kopeck. Turnover is counted minus refunds. According to clause 9.10.4, the site recognizes the possibility of reducing the penalty in case of obvious disproportionality, but for an entrepreneur this only works upon written application.
It is most convenient to keep a register of disputed deductions on a monthly basis: date, order or delivery number, article number, list item, amount, site response. The claim under the offer is sent through the support section in the category of pre—trial claims, the response period is 30 calendar days.
