According to clause 11.3.1 of the Wildberries offer, 60 days are counted from the date of the refund request. If the product has not been delivered to the selected storage facility during this time, it is considered lost. The only exception is that the site informed about the inventory before the expiration of 60 days, in which case the deadline is 90 days from the date of such notification. Any such message must be saved as a screenshot with the date.
The seller's relationship with the site qualifies as a commission agreement (art. 990 of the Civil Code of the Russian Federation). According to Clause 1 of Article 996 of the Civil Code of the Russian Federation, things transferred to the commissioner remain the property of the committee, regardless of what the cabinet shows. The balance figure is a record of the accounting system, it does not terminate ownership. The commissioner is responsible for the loss of the committee's property in accordance with Clause 1 of Article 998 of the Civil Code of the Russian Federation, and the offer in clause 11.3.4 provides for compensation for real damage according to the formula — except in cases of force majeure.
The law does not provide for the option "there is no product and no one owes anything." The remainder with an unknown fate is either the goods in storage at the site, or the lost goods. In the first case, the seller demands a refund, in the second — compensation.
The seller has the right to withdraw from the contract independently in accordance with clause 8.2 of the offer. According to Clause 1 of Article 450.1 of the Civil Code of the Russian Federation, the contract is terminated from the moment of receipt of the notification of refusal, and not from the moment of approval of the application to close the cabinet. Upon termination, the site is limited by the grounds of clause 8.3, the seller is not bound by such a list. Articles 1002 and 1003 of the Civil Code of the Russian Federation additionally establish the right of the committee to refuse and regulate its consequences.
Termination of the contract does not stop settlements. The deadlines under clauses 5.6 and 5.7 of the offer — 14 days for approval of the report and 7 business days for payment from the date of the application — are valid until the end of the calculation. The waiver notice should explicitly specify the retention of settlement and balance requirements.
A critical mistake is to agree to write off the balances or confirm the absence of claims in order to approve the closing application. Such consent turns the loss for which the site is responsible into the voluntary disposal of its own property.
The procedure for the offer is as follows. First, a report on inventory balances and items with screenshots is uploaded. Then, through Support, a request is submitted for the return of all balances to the selected PVZ with a list of articles and quantity — the number of the request is fixed: 60 days go from its date according to clause 11.3.1. After the deadline, a claim is sent according to clause 8.9 with a claim for compensation according to clause 11.3.4; 30 days are given for a response. In parallel, a notice of withdrawal from the contract is sent through the Portal in accordance with clause 8.2 of the offer and clause 1 of Article 450.1 of the Civil Code of the Russian Federation. The account is physically closed only after receiving the money and unloading all the documentation.
The amount of compensation is determined by the documents on the cost of the goods. Without them, the refund amount may be significantly lower than expected. The minimum period from requesting a refund to receiving the money is about four months, taking into account all the deadlines provided for in the offer.
