Wildberries""Offer No. 101, effective from September 1, 2026, obliges the seller to process the buyer's request for a refund within 5 days from the moment it appears in the "Goods" section — "Returns of goods by buyers" (clause 9.8.3). For the ""Showcase Express"" and "Pick-up from the seller's store" formats, the time limit is reduced to 24 hours. If the decision is not made on time, the application is considered approved automatically (clause 9.8.3.1).
The deadline starts from the moment the application appears in the cabinet. If there was no application, the five days did not start, and there should be no automatic approval under the contract. An additional basis for approving a refund without the seller's participation is provided for in clause 9.8.3.3, but requires two conditions at the same time: signs of seller's dishonesty and an unfulfilled request for documents.
Each disputed refund affects several documents with different deadlines for objections. Weekly sales report: reasoned comments — within 14 calendar days from the day following the reporting period; after the deadline, the report is considered approved by both parties (clause 5.6). The site sends the return certificate to the account within 30 calendar days after the goods are handed over to the seller; for objections — 3 business days from the date of posting the certificate, otherwise it is approved (clause 11.2.1). UPD for delivery services, including return logistics of returns: if the seller has not signed the document and has not sent comments within 3 business days, The services are considered accepted (clause 11.2.6).
If the "Rejection of marriage" service is enabled according to the article, the product is not returned, but disposed of, and the fee for each unit is deducted according to the tariffs (clause 13.4.5). Deductions are carried out by balancing, without a separate statement (clause 6.9).
Judicial practice has already documented the consequences of tacit acceptance of documents. In case no. A41-30247/2025, the cassation on May 8, 2026 supported the conclusion: the seller, who did not submit timely objections to the sales and disposal reports, recognized the validity of the site's actions.
To calculate the claim amount for each refund, you must take into account: the proceeds that went to the "Refunds" section or withheld from the following payments; the cost of return shipping at the time of the order (clause 13.1.12); on FBS, if the buyer refuses due to defects, the seller pays compensation in the amount of the cost of return shipping shown to the buyer (clause 13.1.13); disposal fee if the product is not returned; the cost of the product if it is returned damaged or disposed of without inspection.
According to clause 5 of Article 18 of the Law on Consumer Protection, the seller has the right to check the quality of the goods, and in case of a dispute about the causes of the defect, conduct an expert examination at his own expense. If the examination removes responsibility from the seller, the buyer reimburses the costs of examination, storage and transportation. Automatic approval deprives the seller of this procedure: the money has already been returned to the buyer.
The site enters into an agreement with the buyer on behalf of the seller (clause 13.1.4 of the offer), acting as an agent. Expenses incurred due to a refund approved without an application can be claimed as damages under Articles 15 and 393 of the Civil Code of the Russian Federation, but you will have to prove each item separately. """" The pre—trial claim is sent through the section "Support" — "Claims" — "Pre-trial claim"; the deadline for the site's response is 30 calendar days (clause 8.9). There is no judicial practice on automatic approval of marriage without an application yet.
