Compensation is accrued from the 121st minute of waiting and continues to accumulate until departure, even if unloading has already begun by that time. There is only one condition for receiving the payment: the driver must arrive at the facility without delay and record the arrival in the "Carry Ozon" application or through the dispatcher.
Payments are integrated into the existing payment scheme with carriers. Compensation for waiting during loading comes with an advance payment of 75% of the fare for the flight. Compensation for downtime during unloading is paid with the remaining amount. Carriers receiving funds to Ozon Bank accounts will see the payment within an hour; customers of other banks will usually see it the next day.
All charges are reflected in the closing documents — the UPD or the act of completed work — and are available in the partner's personal account in the application. Transparency of accounting is crucial here: the carrier can verify each payment with a document without contacting support.
At the same time, a separate mechanism remains in place for marketplace sellers — compensation for an empty vehicle run in cases where delivery was not accepted into the warehouse due to circumstances beyond the seller's control or the car stood for longer than the set time.
For logistics companies building regular routes through the Ozon distribution network, the new mechanism is changing the economics of the flight. Downtime in large warehouses is a chronic problem of the freight transportation market: previously, the waiting costs were entirely borne by the carrier. Now, some of these losses are reimbursed automatically, without manual claims and negotiations.
Automatic time tracking reduces transaction costs for both parties. The carrier does not need to prove the fact of downtime — the system records it itself based on the marks in the application. This is especially true for small transport companies that do not have the resources to conduct claims work with a large counterparty.
In the future, such standards may become a guideline for other warehouse logistics operators: if Ozon establishes the practice of automatic payments, the pressure on other market participants, including competing marketplaces and fulfillment providers— will inevitably increase.
Related materials:
- The mandatory EDI in transportation starts today: the checklist — which now records the time of arrival and downtime of the car
- Inaccurate addresses in the ETRN threaten to deduct VAT and profit expenses — why should the points of loading and unloading in the invoice coincide with the fact
- GosLog and hidden subexpedition — why the cargo owner will be responsible for shadow intermediaries — who will actually receive compensation in the chain of intermediaries
